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Help Center for the Drawing of Tickets to the New Year's Concert

1. New Year's Concert

1.1 General Questions about the Drawing and Ticket Requests

How do I register for tickets to the New Year's Concert?

What is the procedure used for the drawing?

Why do I have to open a user account before taking part in the drawing?

Are all seats in the hall sold by way of the drawing?

How can I get tickets for the New Year's Concert?

How do I apply for tickets for the New Year's Concert?

When should I apply for tickets?

For how many New Year's Concerts tickets may I apply?

Do I have to re-apply for tickets every year?

Is it advantageous to apply early on in the application period?

I have been participating in the drawing for many years but have never been selected. Why not?

I sent an e-mail in regard to the drawing but did not receive any response. Why not?

How many tickets are sold by way of the drawing?

Are the prices listed just for the tickets or is anything else included?

What is the dress code for the New Year's Concert?

Is the conductor the same for all three concerts?

Can I purchase tickets to the dress rehearsal?

Is the Preview Performance on December 30 the same in all aspects as the concerts on December 31 and January 1?

Is the selected price category binding?

This year there is a special occasion in our family and it would be the fulfilling of a dream to attend this concert. Could you not make an exception for us and allocate us tickets outside of the drawing?

I sent application for tickets for the New Year's Concert, but didn't get an e-mail confirmation. Is there a problem?

1.2 Registration and Logging In

How do I register for tickets to the New Year's Concert?

What is the procedure used for the drawing?

Why do I have to open a user account before taking part in the drawing?

Will you delete my user account after the drawing?

Do I have to register again every year?

I receive an "Access denied" message and cannot log in.

I cannot register and receive the message "This e-mail address already exists in our system."

I do not remember the email address which I used for my registration. How can I find it out?

I entered an incorrect e-mail address when I registered my account. What should I do?

I registered on the website and made an application for tickets but have not yet received an e-mail confirmation. Why not?

When I try to register I receive the message 'Please activate the reCAPTCHA field next to "I'm not a robot" but there is nothing there. What should I do?

1.3 Available Categories and Number of Seats

If I choose a particular category and this is booked out, will I then be given tickets in a lower or higher category?

I would like to apply for more than two tickets to the New Year's Concert. Is this possible?

Why are not tickets offered in all categories?

How can I become a "Contributing Member"?

What category should I choose to give me the best chances of being selected for tickets?

Is the selected price category binding?

I sent application for tickets for the New Year's Concert, but didn't get an e-mail confirmation. Is there a problem?

1.4 Modifying Ticket Requests

I want to change the category which I applied for. How do I do this?

Can I change to a different seating category?

Can I change to a higher seating category?

Can I change to a lower seating category?

If I book a large number of tickets can I reduce the amount later?

If I have booked several tickets, is it possible to buy only a partial number of the tickets?

Is the selected price category binding?

1.5 Notification of the Results of the Drawing

How will I be notified about the results of the drawing?

When will I be notified about the results of the drawing?

I registered for the drawing several times but no status information appears in the 'My account' area. I have also not received any e-mail confirmations. Why not?

1.6 Success - Paying for Tickets

Can I use a different payment method besides credit card?

Can I pay by bank transfer?

Can I pay with PayPal?

The system does not take my credit card. What should I do?

If I am selected for tickets, how much time do I have to pay for the tickets?

If I am offered tickets for two different concerts, do I have to buy the tickets for both concerts?

1.7 Success - Purchase Obligation

If I am successful in the drawing am I required to purchase the tickets?

If I have booked several tickets, is it possible to buy only a smaller number of the tickets.

If I am offered tickets for two different concerts, do I have to buy the tickets for both concerts?

How much time do I have to purchase the tickets?

I am unable to attend the concert as planned. Can I give back the tickets I have already purchased?

I have become ill and cannot attend the concert. Can I give back the tickets I have already purchased?

If I purchase tickets can I give these to another person?

1.8 Success - Picking up Tickets

How can I pick up the tickets?

Where can I pick up the tickets?

Where is the ticket office?

What do I have to bring when I pick up my tickets?

Can I pick up the tickets at the Musikverein?

Can I pick up the tickets at the box office of the Musikverein?

Beginning on what date can I pick up my tickets?

I arrive in Vienna only shortly before the concert. Can I pick up my tickets only shortly before the beginning of the concert?

I would like to have the tickets sent to me by postal mail. Can you do this?

My tickets have been lost or stolen. What should I do?

I lost the receipt for the purchase of tickets. What should I do?

I would like to pass on my tickets to someone else. How does that work?

Is it possible to print the tickets electronically online?

1.9 Children at the New Year's Concert

Can children come to the concert?

Beginning at what age can children come to the concert?

Is there a discount price for children?

1.10 Special Needs

I use a wheelchair. How can I register for tickets?

I use a wheelchair and would like to come to the concert accompanied by an attendant. How can we register?

How much handicapped seating is available?

Is the handicapped seating accessible by elevator?

We have received a wheelchair seat in the drawing, but our wheelchair user has become ill and cannot attend. Can we exchange this place for a 'regular' seat?

This year there is a special occasion in our family and it would be the fulfilling of a dream to attend this concert. Could you not make an exception for us and allocate us tickets outside of the drawing?

1.11 Technical Problems

The website is responding very slowly.

I receive an "Access denied" message and cannot log in.

I cannot register and receive the message "This e-mail address already exists in our system."

I do not remember the email address which I used for my registration. How can I find it out?

I entered an incorrect e-mail address when I registered my account. What should I do?

I forgot my password. What should I do?

When I try to register I receive the message 'Please activate the reCAPTCHA field next to "I'm not a robot" but there is nothing there. What should I do?

 

Contact Form

Around the New Year's Concert and the Summer Night Concert, the large volume of inquiries can lead to a longer processing time.

We ask for your understanding that questions regarding the New Year's Concert and the drawing of tickets which are already answered in the Help Center will not be answered by e-mail.

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