- General Questions about the Drawing and Ticket Requests
- Registration and Logging In
- Available Categories and Number of Seats
- Modifying Ticket Requests
- Notification of the Results of the Drawing
- Success - Paying for Tickets
- Success - Purchase Obligation
- Success - Picking up Tickets
- Children at the New Year's Concert
- Special Needs
- Technical Problems
The website is responding very slowly.
Due to the large amount of traffic generated by the New Year's Concert and the drawing, it is possible that the website will at times react slower than usual. Please remember that you have until the end of February to take part in the drawing.
I receive an "Access denied" message and cannot log in.
In this case you have entered either an incorrect e-mail address or password. If you would like to reset your password, please use the function "Lost Password?".
I cannot register and receive the message "This e-mail address already exists in our system."
Probably you have already registered at some time in the past with your e-mail address (maybe for last year's drawing). It is not possible for you to register again with the same e-mail address. Please log in with your e-mail address and password which you chose at the time you registered. If you don't remember your password, please use the function "Lost Password?" which you will find directly under the password field.
I do not remember the email address which I used for my registration. How can I find it out?
When you use the function "Lost Password?" you will be asked to enter your e-mail address. Enter one e-mail address after another, klicking each time on "Lost password". If the e-mail address exists there will be sent a password reset link to this e-mail address.
I entered an incorrect e-mail address when I registered my account. What should I do?
In this case, please register a new user with the correct email address.
I forgot my password. What should I do?
In this case, click the option 'Lost Password' when logging in. A password reset link will be sent to your registered e-mail address. When you open this e-mail, enter your e-mail address again, then confirm this address and click on 'Change Password'. You will then be logged on with your new password.
I tried to log in to my account and I received the message "No account exists under this e-mail address." What should I do?
For reasons of data security, all accounts that in the past years were registered solely for the purpose of participation in the drawing of tickets for the New Year's Concerts have been deleted. Simply use the button 'Register now' to re-register your account.
- I have logged in and chosen the category and number of seats, but I can't find the button to send.